AI-Powered Call Summaries

Save time and improve customer satisfaction by reviewing Bling AI generated call summaries along with an automated sentiment based call scoring.

Effortless Conversation Summaries

Streamline your call management with AI-powered summaries that distill key discussion points into concise and actionable insights. Easily grasp order details, customer information, and upselling opportunities for efficient decision-making.

Actionable Performance Enhancements

Empower your team with actionable feedback to elevate service quality. From clarifying order specifics to maximizing upselling potential, our AI insights drive improved customer interactions and agent performance.

Accent Analysis

Our system accurately identifies accents, such as American accents in conversations, enabling tailored communication strategies. By recognizing subtle linguistic variations, we enhance customer-agent interactions, ensuring a personalized and engaging experience.

Call Transcript

Access the complete conversation with our Full Call Transcript feature. Gain a comprehensive understanding of customer inquiries, agent responses, and service quality in its entirety for detailed analysis and improvement opportunities.

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Why Bling?

"At Wing, we save the biggest resource for our clients - their time. Bling fits in perfectly with that theme by helping thousands of our talented virtual assistants save time (& be efficient) by helping them manage and organize all their client communication inside one app or as we say in German -

“Je früher, desto besser”

Roland Polzin

Co-Founder and CMO,
Wing

"Switching from RingCentral to Bling was a no brainer deal for us. Bling offered a hell lot more features necessary for running our contact center operations with our agents spread across the country, plus I have never seen such a heavily customer obsessed team before.

We will continue to scale our operations with Bling."

Neil Champine

CEO,
American Answers, Inc.

"Managing the customer journey across disjointed digital channels is a critical challenge for SMBs, where a unified customer experience is vital for driving revenue and retention.

Bling delivers the solution SMBs need, and this is why we invested in this exceptional product and team.”

Melissa Pegus

Managing Director,
Techstars Atlanta Powered
by JP Morgan

Why Bling ?

Roland Polzin

Co-Founder and CMO

Wing Assistant

"Switching from RingCentral to Bling was a no brainer deal for us. Bling offered a hell lot more features necessary for running our contact center operations with our agents spread across the country, plus I have never seen such a heavily customer obsessed team before. We will continue to scale our operations with Bling."

Neil Champine

CEO

American Answers, Inc.

“Managing the customer journey across disjointed digital channels is a critical challenge for SMBs, where a unified customer experience is vital for driving revenue and retention. Bling delivers the solution SMBs need, and this is why we invested in this exceptional product and team.”