Enhance Customer Interactions with Live Call Monitoring

Engage in real-time call monitoring, provide discreet guidance to your agents, and seamlessly join customer conversations to elevate service quality.

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Live Call Monitoring

Empower your business with real-time call monitoring for quality control, training, and performance evaluation. This feature enables you to discreetly listen in on live calls, ensuring your team delivers exceptional service.

Real-time Coaching with Call Whisper

Provide immediate support and guidance to agents without the caller's knowledge. This feature enables you to coach your team in real-time, improving their skills and service delivery.

Interactive Engagement with Call Barge

Join monitored calls to engage directly with agents and customers for swift issue resolution. This feature enables you to actively participate in customer interactions, ensuring your business delivers the best possible service.

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Why Bling?

"At Wing, we save the biggest resource for our clients - their time. Bling fits in perfectly with that theme by helping thousands of our talented virtual assistants save time (& be efficient) by helping them manage and organize all their client communication inside one app or as we say in German -

“Je früher, desto besser”

Roland Polzin

Co-Founder and CMO,
Wing

"Switching from RingCentral to Bling was a no brainer deal for us. Bling offered a hell lot more features necessary for running our contact center operations with our agents spread across the country, plus I have never seen such a heavily customer obsessed team before.

We will continue to scale our operations with Bling."

Neil Champine

CEO,
American Answers, Inc.

"Managing the customer journey across disjointed digital channels is a critical challenge for SMBs, where a unified customer experience is vital for driving revenue and retention.

Bling delivers the solution SMBs need, and this is why we invested in this exceptional product and team.”

Melissa Pegus

Managing Director,
Techstars Atlanta Powered
by JP Morgan

Why Bling ?

Roland Polzin

Co-Founder and CMO

Wing Assistant

"Switching from RingCentral to Bling was a no brainer deal for us. Bling offered a hell lot more features necessary for running our contact center operations with our agents spread across the country, plus I have never seen such a heavily customer obsessed team before. We will continue to scale our operations with Bling."

Neil Champine

CEO

American Answers, Inc.

“Managing the customer journey across disjointed digital channels is a critical challenge for SMBs, where a unified customer experience is vital for driving revenue and retention. Bling delivers the solution SMBs need, and this is why we invested in this exceptional product and team.”