Unlimited Calls

Bling provides unlimited inbound and outbound free Calling in Canada and US Locations and We also offer special-priced call features in other countries.

Smart Call Routing

Set up intelligent call routing to direct incoming calls to the right departments or team members, ensuring your customers get the assistance they need promptly.

IVR

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Ensure they are always directed to the right department, agent or group of agents and that they receive relevant information through customized messages.

Live Call Transfer

Easily connects a live call to another team member using the bling virtual phone system.

Call Forwarding

When your clients reach out to you. Bling allows you to automatically forward your incoming calls to external mobile or landline phone numbers each time your agents are busy or unavailable during business hours. Forward calls based on local numbers, business hours, and holidays.

Call Recordings

Every single call that gets connected to your team is recorded enabling you to perform training and coaching for your team.

Call Queuing

Keep your callers engaged until someone can speak with them and distribute the workload to your team members fairly.

SMS / MMS messages

Send your customers personal messages or general notifications and make your contact center much more effective. Automatic text messages save time and facilitate the work of your agents.

Set Up Business Hours

Define your business hours and decide when you are available to receive calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

Click to Call

Dial any phone number on the web with a single click. Make calls instantly to boost your team’s productivity.

Auto-Text Responder

Send automated text messages based on your rules, such as a missed call, voicemail or an update to a custom field.

Welcome Greeting

The Initial greeting is your first interaction with clients. You can create personalized greetings for your customers based on specific situations (outside business hours, on-hold, etc.)

Voicemail Drop

Follow-ups are a crucial part of the sales process. Sales reps can leave pre-recorded or custom voicemails with a single click, saving time and ensuring consistent messaging.

Add Notes during a Live Call

When you are on a live call, Bling will show you a form where you can capture important lead information and add your customized labels.

Advanced Analytics

Monitor your team’s real-time performance, control your account, and take actions to drive improvement.

Inbuilt Smart CRM

All your conversations are automatically saved in our inbuilt CRM with unlimited call recordings, voicemail & text history.

Effortless CRM Integration

Integrate your voip phone service with your preferred CRM and tools, such as Zapier, HubSpot, PipeDrive, Salesforce, and more, streamlining your workflows and improving customer interactions.