Bling Business phone system tutorial How to use call queue feature

How to use call queue feature

This tutorial provides a step-by-step guide on how to manage call queues using Bling. It explains the concept of call queues and how they allow users to handle multiple incoming calls, prioritize high-value customers, and seamlessly switch between calls. The feature provides users with the flexibility to manage and prioritize incoming calls, ensuring efficient and personalized customer interactions.

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To manage call queues in Bling, follow these steps:

  1. When receiving multiple incoming calls, you will see them in the call queue section of your Bling interface.
  2. You have the option to decline calls and continue with the current call, or selectively choose which call to answer.
  3. Prioritize high-value customers by selectively choosing which call to answer from the call queue.
  4. Once you've finished your current call, you can easily switch to the selected call from the call queue.
  5. The call queue feature allows you to see and manage all pending calls, enabling you to choose which call to attend to when multiple calls are incoming.

By utilizing the call queue feature in Bling, you can efficiently manage and prioritize incoming calls, ensuring that high-value customers receive personalized and timely attention. If you have any questions about this feature, feel free to contact Bling's support team, and they will be happy to assist you.