Bling vs Vicidial

VICIdial is a software designed for call centers and contact centers. It provides a comprehensive and efficient system for managing and handling calls.

Bling is a complete customer communication solution that lets you communicate with your customers not only through Calls, Texts and MMS but also across multiple channels like social media & emails in ONE single beautiful application.

Start Trial & Save Money

Feature Comparison

Comparing the two side by side


Features	Monthly Price Annual Price	Monthly Price Annual Price
Price Per Phone Line Per Month	$25.99 $21.60	vicidial software is free. vicidial need VICIhost. For hosted service, initial server provisioning fee is $1,000 (including 1st month of hosting) & hosting fee is $400 per server per month (after 1st month) plus cost of minutes.
# Users Per Phone Line	2	3
Unlimited Inbound Calls	Free	No
Unlimited Inbound SMS	Free	1.5 cents per minute
Outbound
Unlimited Outbound Calling	Yes	No
Outbound Call Price Per Min	Free	1.5 cents per minute
Outbound Text Price Per Min	Free	No
Integrations
HubSpot Integration	Yes	Yes
Gmail Integration	Yes	Yes
Facebook Integration	Yes	No
Instagram Integration	Yes	No
Zoom Integration	Coming Very Soon	No
Salesforce Integration	Coming Very Soon	Yes
Zapier Integration	Yes	No
Pipedrive Integration	Coming Very Soon	Yes
Advanced Features
SMS Automation & Triggers	Yes	No
Power Dialer	Yes	Only Predictive Dialer and Auto Dialer
Bulk SMS Campaign	Coming Very Soon *Additional Flat Price Per Month	No
Admin Portal with Advanced Analytics	Yes	Yes
Call Whispering	Coming Very Soon	Yes
Other Features
IVR	Yes with 8 extensions!	Yes
Call Recordings	Yes - Unlimited Recordings!	Yes
Business Hours	Yes	No
Voice Drop	Yes	Yes
Custom Greetings	Yes	No

Easily Integrate Bling with 5,000+ apps using

Create your favorite Zap by Clicking here

Used by the world’s most
innovative teams

“Wavellon provides premium paddleboards across multiple geographical locations. As an ecommerce business, it was important for me to find a phone system that is modern, easy to use and also fits my bill. I am glad that I came across Bling, it gets the job done.”

Marc

Wavellon

“Elite Sweets is an industry leader when it comes to healthy, low carb and delicious donuts. We serve customers across the US and one of the challenges we run into is our customers engaging with us through various platforms. Highly recommended if you are worried about lost sales.”

Amin

Elite Sweets

“Laundr provides on demand laundry service across multiple locations. We need tools that can help our partner-facing teams efficiently communicate with our customers & partners across several cities. I am glad that we picked Bling as our helpdesk solution - it is super easy to use, customizable. I would 100% recommend it to any large size team.”

Kyle

Laundr

Why teams move from Vicidial to Bling

Start Trial & Save Money

It can all be done inside Bling!

And it takes less than 5 seconds to connect them all with Bling.

Start Trial & Save Money

Engage with your customers across multiple channels inside Bling and provide a seamless customer experience.

Easily forward calls with our IVR System

Easily set up call forwarding from your Bling number to up to 8 extensions with any number of your choice within or outside Bling.

IVR feature lets you effectively delegate your calls to team members, protects you from robocalls and keeps your personal numbers confidential.

Easily connect Multiple Channels

You can connect Bling to your multiple FB Business Pages, IG Professional Accounts and Gmails in less than 5 seconds, and can read, respond and manage all your conversations from a single inbox.

Convert Conversations into Repeat Customers

Every conversation across any channel is automatically saved inside your Bling CRM, hubspot or any other software using

Use Quick Replies and Respond Faster

Save your response templates such as website info, appointment link, pricing etc and send them with one click across all the channels.

Merge your Contacts

Based on the email id or phone number, Bling will automatically detect duplicate contacts and will merge their conversation history across all the channels.