Bling vs Vicidial

VICIdial is a software designed for call centers and contact centers. It provides a comprehensive and efficient system for managing and handling calls.

Bling is a complete customer communication solution that lets you communicate with your customers not only through Calls, Texts and MMS but also across multiple channels like social media & emails in ONE single beautiful application.

Start Trial & Save Money

Feature Comparison

Comparing the two side by side


Features	Monthly Price Annual Price	Monthly Price Annual Price
Price Per Phone Line Per Month	$25.99 $21.60	vicidial software is free. vicidial need VICIhost. For hosted service, initial server provisioning fee is $1,000 (including 1st month of hosting) & hosting fee is $400 per server per month (after 1st month) plus cost of minutes.
# Users Per Phone Line	2	3
Unlimited Inbound Calls	Free	No
Unlimited Inbound SMS	Free	1.5 cents per minute
Outbound
Unlimited Outbound Calling	Yes	No
Outbound Call Price Per Min	Free	1.5 cents per minute
Outbound Text Price Per Min	Free	No
Integrations
HubSpot Integration	Yes	Yes
Gmail Integration	Yes	Yes
Facebook Integration	Yes	No
Instagram Integration	Yes	No
Zoom Integration	Coming Very Soon	No
Salesforce Integration	Coming Very Soon	Yes
Zapier Integration	Yes	No
Pipedrive Integration	Coming Very Soon	Yes
Advanced Features
SMS Automation & Triggers	Yes	No
Power Dialer	Yes	Only Predictive Dialer and Auto Dialer
Bulk SMS Campaign	Coming Very Soon *Additional Flat Price Per Month	No
Admin Portal with Advanced Analytics	Yes	Yes
Call Whispering	Coming Very Soon	Yes
Other Features
IVR	Yes with 8 extensions!	Yes
Call Recordings	Yes - Unlimited Recordings!	Yes
Business Hours	Yes	No
Voice Drop	Yes	Yes
Custom Greetings	Yes	No

Easily Integrate Bling with 5,000+ apps using

Create your favorite Zap by Clicking here

Why Bling?

"At Wing, we save the biggest resource for our clients - their time. Bling fits in perfectly with that theme by helping thousands of our talented virtual assistants save time (& be efficient) by helping them manage and organize all their client communication inside one app or as we say in German -

“Je früher, desto besser”

Roland Polzin

Co-Founder and CMO,
Wing

"Switching from RingCentral to Bling was a no brainer deal for us. Bling offered a hell lot more features necessary for running our contact center operations with our agents spread across the country, plus I have never seen such a heavily customer obsessed team before.

We will continue to scale our operations with Bling."

Neil Champine

CEO,
American Answers, Inc.

"Managing the customer journey across disjointed digital channels is a critical challenge for SMBs, where a unified customer experience is vital for driving revenue and retention.

Bling delivers the solution SMBs need, and this is why we invested in this exceptional product and team.”

Melissa Pegus

Managing Director,
Techstars Atlanta Powered
by JP Morgan

Why Bling ?

Roland Polzin

Co-Founder and CMO

Wing Assistant

"Switching from RingCentral to Bling was a no brainer deal for us. Bling offered a hell lot more features necessary for running our contact center operations with our agents spread across the country, plus I have never seen such a heavily customer obsessed team before. We will continue to scale our operations with Bling."

Neil Champine

CEO

American Answers, Inc.

“Managing the customer journey across disjointed digital channels is a critical challenge for SMBs, where a unified customer experience is vital for driving revenue and retention. Bling delivers the solution SMBs need, and this is why we invested in this exceptional product and team.”

Melissa Pegus

Managing Director

Techstars Atlanta Powered by JP Morgan

Why teams move from Vicidial to Bling

Start Trial & Save Money

It can all be done inside Bling!

And it takes less than 5 seconds to connect them all with Bling.

Start Trial & Save Money

Engage with your customers across multiple channels inside Bling and provide a seamless customer experience.

Easily forward calls with our IVR System

Easily set up call forwarding from your Bling number to up to 8 extensions with any number of your choice within or outside Bling.

IVR feature lets you effectively delegate your calls to team members, protects you from robocalls and keeps your personal numbers confidential.

Easily connect Multiple Channels

You can connect Bling to your multiple FB Business Pages, IG Professional Accounts and Gmails in less than 5 seconds, and can read, respond and manage all your conversations from a single inbox.

Convert Conversations into Repeat Customers

Every conversation across any channel is automatically saved inside your Bling CRM, hubspot or any other software using

Use Quick Replies and Respond Faster

Save your response templates such as website info, appointment link, pricing etc and send them with one click across all the channels.

Merge your Contacts

Based on the email id or phone number, Bling will automatically detect duplicate contacts and will merge their conversation history across all the channels.